At Little Humid, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with Australian privacy laws.
1. Information We Collect
1.1 Personal Information
We may collect personal information from you in various ways, including when you:
- Make a reservation through our online booking system.
- Fill out forms on our website, such as contact forms, booking forms, or subscription forms.
- Communicate with us via email, phone, or other means.
The personal information we collect may include, but is not limited to:
- Name
- Email address
- Phone number
- Postal address
- Payment details
- Special requests or dietary requirements
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage of our site. This may include:
- IP address
- Browser type
- Operating system
- Referring website
- Pages you visited on our site
- Time and date of your visit
This information helps us understand how visitors interact with our site and improve your browsing experience.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Reservations and Bookings: To process and confirm your reservations, manage your booking preferences, and communicate with you about your booking.
- Customer Service: To respond to your inquiries, requests, or feedback and provide you with customer support.
- Marketing Communications: To send you promotional offers, updates, and other marketing communications if you have opted in to receive such information. You can opt-out of receiving marketing communications at any time.
- Website Improvement: To analyse website usage and trends to enhance the functionality and user experience of our website.
- Compliance: To comply with legal obligations and protect our legal rights.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing other services. These service providers are required to protect your information and use it only for the purposes for which it was disclosed.
- Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about site usage. Cookies are small data files stored on your device that allow us to recognise your browser and remember certain information.
You can choose to disable cookies through your browser settings, but please note that this may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to other websites operated by third parties. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Withdraw your consent to the use of your personal information for marketing purposes at any time.
- Request the deletion of your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us on: (07) 5449 9755.
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.